Provide an efficient and effective client service and sales support service to the Irish country head and their portfolio of PMC clients

Provide an efficient and effective client service and sales support service to the Irish country head and their portfolio of PMC clients

Principal Accountabilities:

• Develop and maintain exceptional level of account management and relationship support to Irish PMC clients on behalf of the Head of Ireland, acting as the first port of call for our European clients, primarily in Ireland.
• Own and co-ordinate the successful resolution of client enquiries, liaising and utilising expertise from around the business
• Provide high level technical support, demonstrating an understanding of a client’s decision making process and long term objectives. Be able to answer complex queries as well as identify business opportunities and threats
• Indentify and follow up on leads and sales opportunities with the intention of maximising revenue
• Attending meetings and conference calls where required and take sole responsibility for due diligence and operational meetings when opportunities arise
• Demonstrate a high level of technical knowledge in areas such as LGIM products, brand, services and competitors in the market. Develop and maintain knowledge of the current investment market, economic issues and LGIM’s views, enabling you to discuss solutions with clients and consultants.
• Prepare meeting packs for client meetings and new business pitches
• Maintain excellent working relationships around key business areas at all times
• Work with areas of expertise around the business to project manage ad-hoc queries, data requests and client change, thought to completion in line with client expectations
• Oversee and assist with the production of legal documentation, reports and client specific data relevant to the clients investment strategy

Essential Skills/Knowledge:

• Strong academic background.  Degree qualified (preferably 2.1) or equivalent.
• Experience within the investment management industry including providing an exceptional level of client service and sales support
• Demonstrable track record of dealing with external clients and building significant relationships with external contacts up to and including senior levels
• Strong workflow management experience
• Experience working with Institutional Irish pension schemes
• Hosting and organising client meetings
• Strong overall Investment knowledge including an understanding of the different investment vehicle options
• Good negotiation skills
• Strong interpersonal skills
• Excellent written communication skills
• Knowledge of current investment market and economic issues
• Experience preparing client pitch packs and in sales support
• Must possess a good level of ‘gravitas’ and maturity
• Highly team-orientated
• Work to and share best practice
• Exceptional communication skills
• Resilient
• Highly organised
• Proactive and proven to work on your own initiative

Desirable Skills/Knowledge:

• IMC/CFA
• Team Leader/people management experience
• Detailed Institutional investment product knowledge and index funds knowledge
• Report writing experience and project management skills
• Solid understanding of client on-boarding and client change

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you, ensuring that your work will be rewarded when you join us.