To complete as directed by Transfer Agency Supervisor activities for LGIM’s pooled fund range

• To complete as directed by Transfer Agency Supervisor activities for LGIM’s pooled fund range including
  • order receipt and validation
  • confirmation of fund net activity
  • price orders (including crossing)
  • update unit exchange orders
  • maintain unit register
  • value and unitise in specie deals
  • distribution of client contract note
• Investigating and resolving client and internal instruction related queries
• Maintain good relationships with internal and external clients and 3rd Parties, regularly review outstanding issues to ensure a high level of service is received.
• Investigation of errors and implementation of corrective action where appropriate
• Review and improvement of process, procedures and risk mitigation
• Participation in change initiatives representing the needs of the department
• Work closely with internal/external clients to continuously assess their requirements. Ensure service level agreements are adhered to.
• Identify control weaknesses relating to the TA Function. Recommend and implement procedural and process change.
• To assist with new developments and projects to improve efficiency and productivity.
• Produce management information
• Scan, file and maintain allocation packs and folders

• Able to work accurately under pressure
• Pro-active approach to problem solving
• Customer focused
• Excellent communicator
• Organisation skills; accuracy, attention to detail
• Robust technical unit dealing, client order management lifecycle experience
• Microsoft Excel  intermediate to advanced level)
• Strong experience of oversight and processing controls/knowledge
• In depth understanding of key Investment Management activities, including excellent understanding of fund management and investment operations processes and instruments  including Transfer Agency, Fund Accounting, Cash Management, Settlements and Custody
• Evidence of effective working relationships with stakeholders
• A proven track record of being flexible, adaptable and able to multi-task in a fast paced and changeable environment. 
• Ability to understand issues, find creative and innovative solutions to problems.

Personal Qualities:

• Self-motivated
• Adaptable
• Flexible
• Able to work to strict deadlines
• Perceptive
• Able to work well within a team

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, at least 22 days’ (with potential to rise to 25 days) holiday, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.