An analyst is required to focus on the data systems to provide business and technical support for these systems with particular focus on Markit EDM, ensuring that issues are properly recorded, tracked and resolved. 

Job Purpose

The Production Support Data & Batch Team manage business and technical problems arising from deliverables of LGIM’s Data Programme including the Master Data Management System, the Client Book of Records (CBOR) and the Investment Book of Records (IBOR). It also provides support for the strategic messaging infrastructure (ESB) and various other data related applications.

Key Accountabilities

• Provide second line support for all issues relating to Data systems within the scope of the Data Support team
• Become Subject Matter Expert for the Markit EDM system, used for mastering instrument and index data as well as building knowledge on the Phoenix IBOR
• Ensure all incidents are recorded according to standard procedures.
• Specify and/or develop appropriate monitoring to detect or prevent production incidents
• Analyse issues as they occur, working with software and data suppliers, business users and other IT departments to prioritise and progress resolution in appropriate timescales
• Communicate with business and other IT teams the status of any issues
• Identify and capture any resultant business requirements and feed back into existing or future data work-streams
• Monitor and record Service Level Agreements with consuming systems
• Provide Management Information which will help to recognise common issue types, resolution patterns and the cost of running the function
• Document current processes and common exception types
• Ensure that common standards and procedures are applied across all Production Support teams
• Provide out of hours support on a rota basis for supported systems.

Required Skills

• Highly analytical with logical approach to problem solving
• Excellent knowledge of data and how it is used in an asset management organisation, particularly client reporting
• Capable of understanding database structures with the ability to query and analyse underlying data patterns
• Good communicator who has the ability to work within a tight knit team

Profile of ideal candidate

Academic Qualifications

• Graduate calibre, although degree not essential

Technical and Professional Qualifications

• Ideally IMC, or other qualifications or courses demonstrating an interest in the business
• Demonstrated history of learning. For example, conferences or specific training courses relating to the management of Data with the Investment Management industry.

Experience and Background

• Must have worked in a fund management company as a Support Analyst and have an excellent understanding of how data is managed and consumed.
• Demonstrated ability to engage in multiple initiatives simultaneously
• Must be able to demonstrate a collaborative approach with other teams to establish appropriate approach to projects

Competence and Characteristics

• Communication: Must be able to demonstrate excellent verbal and written communication skills and the ability to interact professionally with a diverse group of business and IT staff.
• Attention to Detail: Must be able to demonstrate the ability to record accurately all steps involved in issue investigation and resolution.

Specialist Knowledge & Skills

• Knowledge of relational databases (preferably Oracle)
• Good knowledge of Investment functions for an Institutional Fund Management company
• Knowledge of Master Data Management Systems (ideally Markit EDM / CADIS)
• Knowledge of messaging technologies / Enterprise Service Bus systems.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, at least 25 days’ holiday, private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.