An analyst is required to provide second line support for all issues relating to Data systems within the scope of the Data Support team and to become Subject Matter Expert for the Pega system. 

• Provide second line support for all issues relating to Data systems within the scope of the Data Support team
• Become Subject Matter Expert for the Pega system, used to manage Client On-Boarding workflows and other workflows as they come on stream
• Manage new releases of platform and application code into the Production environment using standard DevOps deployment tools
• Ensure all incidents are recorded according to standard procedures.
• Analyse issues as they occur, working with software and data suppliers,  business users and other IT departments to prioritise and progress resolution in appropriate timescales
• Communicate with business and other IT teams the status of any issues
• Identify and capture any resultant business requirements and feed back into existing or future data work-streams
• Monitor and record Service Level Agreements with consuming systems
• Provide Management Information which will help to recognise common issue types, resolution patterns and the cost of running the function
• Document current processes and common exception types
• Ensure that common standards and procedures are applied across all Production Support teams
• Provide out of hours support on a rota basis for supported systems.

Required Skills

• Highly analytical with logical approach to problem solving
• Good understanding of workflow management and Pega in particular
• Understanding of use of data in an Asset Management environment
• Good communicator who has the ability to work within a tight knit team

Profile of ideal candidate

Academic Qualifications

• Graduate calibre, although degree not essential

Technical and Professional Qualifications

• Ideally IMC, or other qualifications or courses demonstrating an interest in the business
• Demonstrated history of learning. For example, conferences or specific training courses relating to the management of Data with the Investment Management industry .

Experience and Background

• Must have worked Support Analyst for Pega systems and have an excellent understanding of how data is managed and consumed.
• Demonstrated ability to engage in multiple initiatives simultaneously
• Must be able to demonstrate a collaborative approach with other teams to establish appropriate approach to support

Competence and Characteristics

• Communication: Must be able to demonstrate excellent verbal and written communication skills and the ability to interact professionally with a diverse group of business and IT staff.
• Attention to Detail: Must be able to demonstrate the ability to record accurately all steps involved in issue investigation and resolution.

Specialist Knowledge & Skills

• Experience of Pega projects, support and deployment processes
• Knowledge of relational databases (preferably Oracle)
• Good knowledge of Investment functions for an Institutional Fund Management Company
• Knowledge of messaging technologies.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, at least 25 days’ holiday (with potential to rise to 26 days), private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.