To complete as directed by Transfer Agency Supervisor activities for LGIM’s pooled fund range

To complete as directed by Transfer Agency Supervisor activities for LGIM’s pooled fund range including

• order receipt and validation
• confirmation of fund net activity
• price orders (including crossing)
• update unit exchange orders
• maintain unit register
• value and unitise in specie deals
• distribution of client contract note

Investigating and resolving client and internal instruction related queries

Maintain good relationships with internal and external clients and 3rd Parties, regularly review outstanding issues to ensure a high level of service is received.

Investigation of errors and implementation of corrective action where appropriate

Review and improvement of process, procedures and risk mitigation

Participation in change initiatives representing the needs of the department

Work closely with internal/external clients to continuously assess their requirements. Ensure service level agreements are adhered to.

Identify control weaknesses relating to the TA Function. Recommend and implement procedural and process change.

To assist with new developments and projects to improve efficiency and productivity.

Produce management information to management highlighting trends, analysis and errors.

Represent the team in a professional manner, understanding and anticipating the business needs, developing good working relationships with all internal and external parties.

Maintain detailed knowledge of fund platform operation processes and system.

Work collaboratively with manager/team fostering credibility and influence towards developing a reputation of operational excellence across the firm.

Work collaboratively with peers to share best practise, creating an awareness of issues throughout the department.

Maintain technical capability for job, keeping abreast of market and industry developments.

• Able to work accurately under pressure
• Pro-active approach to problem solving
• Customer focused
• Excellent communicator
• Organisation skills; accuracy, attention to detail
• Robust technical unit dealing, client order management lifecycle experience
• Microsoft Excel  intermediate to advanced level)
• Strong experience of oversight and processing controls/knowledge
• In depth understanding of key Investment Management activities, including excellent understanding of fund management and investment operations processes and instruments  including Transfer Agency, Fund Accounting, Cash Management, Settlements and Custody
• Evidence of effective working relationships with stakeholders
• A proven track record of being flexible, adaptable and able to multi-task in a fast paced and changeable environment. 
• Ability to understand issues, find creative and innovative solutions to problems.
• Working knowledge of FCA regulatory environment
• Provable experience of challenging historic working practises, suggesting process improvements with the support and buy-in from your team.
• Collaborative and personalised approach to service commitment, delivery and continuous improvement.
• Robust communication skills both verbally and written, with an ability to successfully articulate issues clearly and logically.
• Strong analytical and written skills.
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• Personal Qualities:
• Self-motivated
• Adaptable
• Able to work to strict deadlines
• Perceptive
• Able to work well within a team

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, at least 22 days’ (with potential to rise to 25 days) holiday, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.