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• Provide an exceptional level of relationship and SORP reporting support to segregated and pooled strategic clients. Acting  as the first port of call for all escalated enquiries Client Reporting Manager whilst maintaining excellent working relations with internal key business areas at all times
• Manage end to end production and delivery processes within pre-set deadlines for your allocation of client reports providing wider service assistance as required by the team
• Own and co-ordinate the successful resolution of client enquiries from start to finish, liaising and utilising expertise from around the business in order to meet deadlines
• Provide high level technical support, demonstrating an understanding of Liability Driven Investments, our products, client’s decision making process and long term objectives. Be able to answer complex queries as well as identify business opportunities and threats
• Indentify and follow up on process inefficiency, and technical development of peers opportunities with the intention of enhancing client service
• Attend fund manager, product briefings and conference calls where required and take sole responsibility for projects, client reporting changes and operational meetings when opportunities arise
• Demonstrate a high level of technical knowledge in areas such as LGIM products, brand, services and competitors in the market. Develop and maintain knowledge of the current investment market, economic issues and LGIM’s views, enabling you to discuss solutions with clients and consultants
• Prepare both strategic and complex client reports, audit packs  and data provision for new business pitches using your knowledge of  systems and our product range
• Proactively work with areas of expertise around the business to project manage ad-hoc queries, data requests and client change, through to completion and in line with client expectations
• Produce and check audit information legal documentation, reports and client specific data relevant to the clients investment strategy
• Proactively research and understand the strategy of our competitors, their market direction and the impact this has on our business
• Continually seek areas of improvement, identifying and implementing efficiencies as well as taking an active role in projects that will benefit both clients and the business

Academic Qualifications

• Strong academic background
• Degree qualified (preferably 2.1) or equivalent

Technical/Professional Quals

• IMC

Experience

• Experience within the investment management industry including providing an exceptional level of client service, Fund accounting, Regulations and client reporting  
• Working with derivatives based solutions
• Detailed understanding of both Pension SORP FRS 102, IFRS13 
• Demonstrable track record of dealing with external clients and building significant relationships with external contacts up to and including senior levels

Training and presenting

• Working within the pensions industry
• Institutional client experience

Specialist knowledge/skills

• Advanced Excel (VBA)
• Excellent overall investment knowledge including an understanding of the different investment vehicle options
• Excellent interpersonal skills
• Excellent negotiation skills
• Excellent written and verbal communication skills
• Detailed knowledge of current investment, market and economic issues
• Excellent facilitation and meeting skills, being able to discuss complex/technical concepts
• Excellent  IT skills
• Detailed Institutional Investment product knowledge and Index funds knowledge
• Project management experience
• Competence/Characteristics
• Highly team-orientated
• Work to and share best practice
• Highly organised
• Proactive and proven to work on your own initiative
• High attention to detail
• Client focussed
• Ability to work effectively under pressure
• Can do attitude

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, at least 22 days’ (with potential to rise to 25 days) holiday, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.