To supervise the Cash Management Team. To provide a comprehensive customer-focused service in support of the organisations growth and goals, maintaining quality targets and standards.

• Proactively supervise the Cash Management Team, ensuring cash processing, funding, overdrafts & claims are managed effectively.
• Contribute and support the investment operations strategy putting into operation through staff.
• Evolve team structure in order to support the team objectives.
• Engage the workforce to support results, being an advocate for change across operational functions and processes.
• Continuously examine and evaluate departmental processes and procedures to ensure client service is maintained by prioritising work input/output.
• Proactively identify process improvements, service and risks to ensure client service is robust to meet capacity and stakeholder requirements.
• Manage and direct the resolution of day to day operational issues and resolve anomalies to ensure high-level of customer service and accurate transactions.
• End to end understanding of team’s tasks and how they relate and impact to all processes, ensuring standard ways of working are applied consistently.
• Represent the team and department in a professional manner, understanding and anticipating the business needs, developing good working relationships with all internal and external parties.
• Continuously evaluate the system integrity to ensure it’s robust and trusted in order to support the departments objectives to enable an efficient operational service delivery in compliance with regulatory requirements.
• Maintain detailed knowledge of platform operation processes and system.
• Continuous review of team procedures, policies and systems. Recommend and lead the creation and automation of operational processes and procedures to ensure continuous improvement.
• Work collaboratively with manager/team fostering credibility and influence towards developing a reputation of operational excellence across the firm.
• Work collaboratively with peers to share best practise, creating an awareness of issues throughout the department.
• Maintain robust service levels to key stakeholders.
• Produce management information to management highlighting trends, analysis and errors.
• Work closely with service providers to ensure service provision supports team’s objectives/goals.
• Recruit, develop and engage team members, ensuring staff are clear of their responsibilities including daily targets.
• Ensuring team effectiveness through active performance management. Identify training and development needs of staff and team to support department objectives. Manage staff sickness where applicable.
• Maintain technical capability for job, keeping abreast of market and industry developments.
• Be accountable for sign-off of teams Risk Management System controls. Continuously review controls to ensure in line with current business processes.
• Robust support and implementation of projects/initiatives.

• Robust technical investment knowledge/experience relevant to role.
• Proven experience of supervising a team, equivalent to like functions.
• Strong experience of oversight and processing controls/knowledge.
• Provable people management skills, ability of delivering change.
• Provable experience of challenging historic working practises, suggesting process improvements with the support and buy-in from your team.
• Proven experience of dealing with and influencing staff/peers and across teams.
• Collaborative and personalised approach to service commitment, delivery and continuous improvement.
• Self-assured networking across Front Office, Investment Operations environments.
• Evidence of effective working relationships with stakeholders.
• A proven track record of being flexible, adaptable and able to multi-task in a fast paced and changeable environment. 
• Ability to understand issues, find creative and innovative solutions to problems.
• Experience of implementing projects.
• Ability to challenge debate and influence internally and externally.
• Robust communication skills both verbally and written, with an ability to successfully articulate issues clearing and logically.
• Strong analytical and written skills.
• Developed presentation skills.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, at least 22 days’ (with potential to rise to 25 days) holiday, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.