Co-ordinate the implementation of new client mandates and existing client account amendments in conjunction with other business areas and stakeholders to achieve the client’s funding objectives in an efficient and timely manner, ensuring that all legal, operational and transitional requirements are comprehensively identified, assigned (as applicable) and completed.

• Co-ordinate the implementation of new client mandates and existing client account amendments in conjunction with other business areas and stakeholders to achieve the client’s funding objectives in an efficient and timely manner, ensuring that all legal, operational and transitional requirements are comprehensively identified, assigned (as applicable) and completed. The Implementation Manager is accountable for mapping and steering the course of progress and resolving eventual obstacles. Ensure that all teams are notified of and approve client requirements which have an operational, resource or risk implication for their function.
• Develop a clear understanding of the function of all business areas within LGIM, building and maintaining an effective network of strong working relationships across the business.
• Act as an internal ‘implementation consultant’ to the relationship teams, demonstrating technical ability and an understanding of the client’s decision making process and investment needs. Manage expectations around implementation timeframes and clearly communicate key dependencies, considerations and potential derailers.
• Communicate effectively by attending or facilitating internal and external conference calls, meetings and working groups to advise on implementation plans, provide progress updates and highlight outstanding actions and dependencies.
• Where required, work in conjunction with product specialists or project teams in the designing specific proposals and investment products and ensure these are compatible with existing business processes and procedures. Verify and challenge assumptions.
• Be responsible for drafting and also providing final quality checks on legal documentation and fund documentation
• Maintain and, where applicable, design, develop, implement, and maintain business processes and procedures and create best practice standards to be applied consistently to all mandates, including a ‘fit for purpose’ governance and project management framework to support a risk-controlled and compliant environment
• Reduce key-man reliance/risk within the business by up-skilling other staff members to develop similar levels of client on-boarding client change including DC implementation competence and expertise
• Where required, work in conjunction with the product specialists on the launch of new products to define regulatory and product specific requirements and ensure these are compatible with existing processes and procedures
• Provide ad-hoc and strategic support to the DC/DB Solutions and Distributions teams as necessary to support the expansion and evolution of the business from an implementation perspective

• Strong academic background - degree qualified (preferably 2.1) or equivalent
• Industry qualification: IMC, IAQ, APMI
• Experience within the investment management industry, particularly in a direct client relationship management/servicing area.
• Demonstrable track record of dealing with external clients and building significant relationships with external contacts up to and including senior levels.
• Writing procedures.
• Drafting legal documentation.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.
• Thorough understanding and appreciation of FCA regulations and internal governance framework.
• Must possess a good level of ‘gravitas’ and maturity
• Highly team-orientated
• Work to and share best practice
• Highly organised
• Proactive and proven to work on your own initiative
• High attention to detail
• Client focussed
• Ability to work effectively under pressure

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, at least 22 days’ (with potential to rise to 25 days) holiday, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.