To provide a Salesforce platform that acts as an enabler to the Operations, Marketing and Distributions teams to elevate customer service and aid delivery of operating targets across LGIM

Working as part of the Digital Solutions team, you will be responsible for supporting, maintaining and evolving all aspects of Salesforce and Pardot to support the customer acquisition and retentions plans of the Retail and Institutional businesses (UK and international).  With a key emphasis on data management and analytics - developing processes to improve our data quality, data cleansing, reducing duplicates and supporting the business with their data needs.

• Work with your team, business and external stakeholders to understand and suggest additional functionality requirements.  Assist in defining, prioritising and coordinating the delivery of enhancements, providing insight into functionality and new developments, to translate business and client needs into system functionality that delivers solutions that effectively supports business processes and objectives.
• Support the adoption and on-going development of our secure portal for institutional clients and their advisors, working closely with our servicing teams.  Be responsible for the on-going maintenance of the content of the site, ensuring information is up to date, compliant and supports client needs.
• Deliver training and ad-hoc support on system functionality and associated procedures/ best practice guidelines to ensure adoption levels and data integrity are maximised and to support adherence to business process & controls.  Engage with and develop a network of system ‘super users’ and subject matter experts to optimise impact.
• Project manage end-to-end solution delivery including the preparation of functional specifications, requirements gathering with stakeholders and data analysis.
• Engage with required parties such as IT, change management and technical teams to agree plan and execute the delivery of both small enhancements and larger developments to meet business and client expectations.
• Implement release of new digital functionality in conjunction with LGIM IT, group wide technology (GWT) and external suppliers.
• Work with key stakeholders to support the provision of MI, dashboards and reports, ensuring that analytics from the system are presented in a clear, accurate and appropriate manner.
• Support your line manager in providing regular insight that demonstrates we are working collaboratively and holistically to deliver change, identifying potential areas of improvement, and effectively prioritising initiatives.
• Relationship management of the external systems providers to deliver and maintain LGIM’s digital platform.
• Mentoring and supporting team colleagues in technical and delivery best practice.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, at least 22 days’ (with potential to rise to 25 days) holiday, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.