This role requires the sucessful candidate to provide second line support for all issues relating to Data systems within the scope of the Data Support team

• Provide second line support for all issues relating to Data systems within the scope of the Data Support team
• Become Subject Matter Expert for the CBOR system, used for all end client data including quarterly and annual reports, invoicing, performance data, etc.
• Conduct data analysis and some business analysis to understand how new clients (or other scenarios) can be accommodated within the CBOR system
• Ensure all incidents are recorded according to standard procedures.
• Analyse issues as they occur, working with software and data suppliers,  business users and other IT departments to prioritise and progress resolution in appropriate timescales
• Communicate with business and other IT teams the status of any issues
• Identify and capture any resultant business requirements and feed back into existing or future data work-streams
• Monitor and record Service Level Agreements with consuming systems
• Provide Management Information which will help to recognise common issue types, resolution patterns and the cost of running the function
• Document current processes and common exception types
• Ensure that common standards and procedures are applied across all Production Support teams
• Provide out of hours support on a rota basis for supported systems.

Academic Qualifications

• Graduate calibre, although degree not essential

Technical and Professional Qualifications

• Ideally IMC, or other qualifications or courses demonstrating an interest in the business
• Demonstrated history of learning. For example, conferences or specific training courses relating to the management of Data with the Investment Management industry .

Experience and Background

• Must have worked in a fund management company as a Support Analyst and have an excellent understanding of how data is managed and consumed.
• Demonstrated ability to engage in multiple initiatives simultaneously
• Must be able to demonstrate a collaborative approach with other teams to establish appropriate approach to projects

Competence and Characteristics

• Communication: Must be able to demonstrate excellent verbal and written communication skills and the ability to interact professionally with a diverse group of business and IT staff.
• Attention to Detail: Must be able to demonstrate the ability to record accurately all steps involved in issue investigation and resolution.

Specialist Knowledge & Skills

• Knowledge of relational databases (preferably Oracle)
• Good knowledge of Investment functions for an Institutional Fund Management company
• Knowledge of Master Data Management Systems (ideally MarkitEDM / CADIS)
• Knowledge of messaging technologies / Enterprise Service Bus systems.

Key Interactions

• The Distribution business unit
• Business stakeholders and internal clients who are users of data and applications within the scope of the Data Transformation Programme
• Data programme resources - project managers, business analysts, data analysts and QA analysts
• Other Production Support Teams
• UC4 and ETL developers 

Soft skills

• Highly analytical with logical approach to problem solving
• Excellent knowledge of data and how it is used in an asset management organisation, particularly client reporting
• Capable of understanding database structures with the ability to query and analyse underlying data patterns
• Good communicator who has the ability to work within a tight knit team

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days' holiday, private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.