To carry out all tasks as necessary to ensure the accurate and timely execution of client orders for LGIM’s pooled fund range liaising with 3rd Parties as necessary, maintaining robust service levels to key stakeholders.

Principal Accountabilities/Performance Objectives:
 

• Developing and maintaining effective Client and Service Provider relationships, working closely with relevant parties to ensure service provision supports team’s objectives/goals.
• Manage and direct the resolution of day to day operational issues or errors and resolve anomalies to ensure high-level of customer service and accurate transactions.
• To take ownership and design and enhance operational processes in conjunction with appropriate systems to support functional processing. Participation in change initiatives representing the needs of the department. Proactively identify process improvements, service and risks to ensure client service is robust to meet capacity and stakeholder requirements. Robust support and implementation of projects/initiatives.
• To maintain procedure manuals, task lists and Risk Maps as necessary and ensure procedural enhancements are implemented and communicated to team members as required. Continuously review controls to ensure in line with current business processes.
• To continually seek to understand and satisfy internal and external client requirements.
• Produce management information to management highlighting trends, analysis and errors.
• Continuously examine and evaluate departmental processes and procedures to ensure client service is maintained by prioritising work input/output.
• End to end understanding of team’s tasks and how they relate and impact to all processes, ensuring standard ways of working are applied consistently.
• Represent the team, department in a professional manner, understanding and anticipating the business needs, developing good working relationships with all internal and external parties.
• Continuously evaluate the system integrity to ensure it’s robust and trusted in order to support the departments objectives to enable an efficient operational service delivery in compliance with regulatory requirements.
• Maintain detailed knowledge of fund platform operation processes and system.
• Continuous review of team procedures, policies and systems. Recommend and lead the creation and automation of operational processes and procedures to ensure continuous improvement.
• Work collaboratively with manager/team fostering credibility and influence towards developing a reputation of operational excellence across the firm.
• Work collaboratively with peers to share best practise, creating an awareness of issues throughout the department.
• Maintain technical capability for job, keeping abreast of market and industry developments.
• Be accountable for sign-off of teams Risk Management System controls. Continuously review controls to ensure in line with current business processes.

The Requirements:

• Good attention to detail and high accuracy rates
• Flexibility and commitment to meet client expectations and support colleagues
• Robust coordination skills and structured approach
• Self-assured networking across Front Office, Sales & Operations environments.
• Ability to understand issues, find creative and innovative solutions to problems.
• Ability to manage a number of projects simultaneously
• Calmness under pressure
• Robust communication skills both verbally and written, with an ability to successfully articulate issues clearly and logically Microsoft Excel  (intermediate to advanced level)
• Strong experience of oversight and processing controls/knowledge.
• In depth understanding of key Investment Management activities, including excellent understanding of fund management, product and client service.  
• Provable experience of challenging historic working practises, suggesting process improvements with the support and buy-in from your team.
• Proven experience of dealing with and influencing staff/peers and across teams.
• Collaborative and personalised approach to service commitment, delivery and continuous improvement.
• A proven track record of being flexible, adaptable and able to multi-task in a fast paced and changeable environment. 
• Strong analytical and written skills

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, at least 22 days’ (with potential to rise to 25 days) holiday, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.